Monthly Archives: June 2017

Barlby Surgery: Grenfell Tower major incident

Dear Patients,

Our thoughts and prayers are with anyone affected by the major incident this morning at Grenfell Tower in North Kensington.

Many of our patients of Barlby Surgery live within the tower, and we are ready to support in any way we can – we are open as usual.

An emergency number has been set up for anyone concerned for loved ones in the fire, please call Casualty Bureau 0800 0961 233.

For patients planning to access Barlby Surgery today, please note that there are disruptions to roads and public transport – at 7.30am the A40 is closed Westway and the Hammersmith & City and Circle lines are closed between Edgware Road and Hammersmith.

Contact numbers established to support the incident

  • An emergency contact number has been set up for anyone concerned for loved ones, please call the casualty bureau on 0800 0961 233.
  • Residents who are displaced due to the fire please call 020 7361 3008.
  • If you would like to volunteer to help with the support effort please contacts 020 7361 3008 and let them know your skills.
  • For information about Coping with stress following a major incident, please read the NHS leaflet

From West London CCG

The London Ambulance Service has reported that they have taken a number of patients to London hospitals and fatalities have been confirmed, indicating the serious nature of the incident.  We extend our sympathy and support to colleague, patients and families.

The team here has been phoning practices in the area close to the site to check in with them, and practices in the area are open.  Please note that staff in some practices have not been able to get in to work, and this may have an impact on services (although minimal).  NHS England is also in touch with GP practices and hospitals in the area.

  • Members of the public who are worried about friends or relatives should contact the Casualty Bureau on 0800 096 1233.
  • Residents who are displaced due to the fire please call 020 7361 3008.

At 12.30 today, the situation is:

74 casualties have been reported with 20 critical. Six fatalities have been confirmed and this number is sadly expected to rise.

Rest centres are open at:

  • Rugby Portobello Trust, Walmer Road, W11 4EY
  • St Clement Church, Treadgold Street, W11 4BP
  • Westway Sports Centre, Crowthorne Road, W10 6RP

LCW is providing GP support, and CLCH has been asked to provide community nursing, and voluntary sector colleagues have offered to provide support at the respite centre.

 Current situation in hospitals

  • Casualties have been conveyed to a number of hospitals in North West London and London-wide, and a major incident has been declared
  • All hospitals are currently operating well and running business as usual
  • Please encourage patients to use 111 or local walk in centres or use their GP if possible for all non-emergency issues

 What this means for Primary Care

  • It is likely that patients arriving from the incident will arrive with exacerbation of long –term conditions who will need reassurance and prescriptions.  We ask that these patients be prioritised.
  • Planned appointments may need to be deferred for urgent cases.
  • The CWHHE Medicines Management team has offered support for this group, and can go to respite centres/ ring round pharmacies if needed.
  • Over the coming days and weeks, residents will be contacting practices with a range of needs.  In preparation for this, if practices would like to identify patients living at Grenfell Tower/ Road, guidance for identifying registered patients living at a specific address is attached.  The postcodes are: W11 1TG and W11 1TQ.  The postcode ending ‘Q’ is for the higher floors of the building

Mental health

  • The CNWL Mental health Single Point of Access Services will continue to operate as normal 24/7
  • This service provides advice and assessment for referrals as well as people who have a mental health problem and co-ordinates emergency and urgent care response for people experiencing acute mental health crisis
  • Access by telephone on 0800 023 4650 or by email at


If you have any queries about the incident, please contact the Casualty Bureau on 0800 096 1233.