Cassidy – improvements to telephone lines from April 2018

Dear Patients,

We are conducting some important improvement works to our telephones on Monday 9th April 2018. Between 11am and 2pm, there may be some down time temporarily, and if you need to get in touch during this time, please see a number of different ways you can contact us below. 

Thank you for your patience and cooperation whilst we work to improve your service.

Message my GP

If you need to book an appointment or wish to send a message to your GP while the phone lines are down, we encourage you to do so online: ONLINE SERVICES >>

“Message My GP” is an easy and quick way of getting in touch with your GP without waiting in a queue, for non-urgent matters. You can also order repeat prescriptions, view your medical records and update your details using Online Services, at a time and place that is convenient to you. Our staff will be happy to demonstrate this to you if you would like them to do so, and you can also watch the helpful video below for more information.

What to do in an Emergency

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.

Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

Parsons Green NHS Walk-In Centre

This centre is a satellite to the main NHS Walk-In Centre at Charing Cross Hospital and is situated in the Parsons Green Health Centre.

Open Monday to Friday 8.00am to 8.00pm.

On weekends the centre runs a primary care clinic for dressings, emergency contraception and ear wax problems only.

The centre is situated:  5-7 Parsons Green, London, SW6 4UL. Telephone: 020 8846 6758.

NHS 111 Service

111 is the free, easy to remember number to call when you need help or advice urgently when it’s not a life-threatening situation.

You should call 111 if:

  • it’s not a 999 emergency
  • you don’t think it can wait for an appointment with your GP
  • you don’t know who to call for medical help

For less urgent health needs, you should still contact your GP or dentist in the usual way. For immediate, life-threatening emergencies, patients should dial 999.

Kind regards,

Cassidy Medical Centre Management Team

27/03/2018