Cassidy: NEW telephone system from Wednesday 25 September 2019

New telephone system for Cassidy Medical Centre – improving your service from Wednesday 25th September 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Cassidy Medical Centre.

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We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

On Wednesday 25th September 2019, the new telephone system will be implemented at the practice. There will be no change to the surgery telephone number.

If you have any queries or concerns and would like to write to us, please email us on, thank you.