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Randolph Surgery Cancer Fundraiser on 17 Oct: After event report with pictures

Randolph Surgery hosted a successful Cancer Fundraiser for patients and members of the public on Thursday 17th October 2019. See pictures from the event below.

The event was well attended, mixed with registered patients and surgery staff.

Attendees had the opportunity to buy cakes and refreshments in support of raising money for Macmillan’s Cancer Research. The event helped to not only raise money for the charity but also awareness about the services provided and how the money donated will support the charity.

The event also provided a great platform for patients to engage with one another and practice staff.

AT Medics were delighted to host this event, and extend special thanks to the patients who helped co-design the event and the practice team who made this all possible.

Randolph Surgery Cancer Fundraiser on 17th Oct, 2019

Randolph Surgery hosted a successful Cancer Fundraiser for patients and members of the public on Thursday 17th October 2019. See pictures from the event below.

The event was well attended, mixed with registered patients and surgery staff.

Attendees had the opportunity to buy cakes and refreshments in support of raising money for Macmillan’s Cancer Research. The event helped to not only raise money for the charity but also awareness about the services provided and how the money donated will support the charity.

The event also provided a great platform for patients to engage with one another and practice staff.

AT Medics were delighted to host this event, and extend special thanks to the patients who helped co-design the event and the practice team who made this all possible.

Kings Road: NEW telephone system from Wednesday 25 September 2019

New telephone system for Kings Road Medical Centre – improving your service from Wednesday 25th September 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Kings Road Medical Centre.

Complete a short survey now

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

On Wednesday 25th September 2019, the new telephone system will be implemented at the practice. There will be no change to the surgery telephone number.

If you have any queries or concerns and would like to write to us, please email us on wlccg.krmc@nhs.net, thank you.

Cassidy: NEW telephone system from Wednesday 25 September 2019

New telephone system for Cassidy Medical Centre – improving your service from Wednesday 25th September 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Cassidy Medical Centre.

Complete a short survey now

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

On Wednesday 25th September 2019, the new telephone system will be implemented at the practice. There will be no change to the surgery telephone number.

If you have any queries or concerns and would like to write to us, please email us on hafccg.cassidy@nhs.net, thank you.

Barlby Surgery: NEW telephone number and system from Thursday 26 September 2019

New telephone system and number for Barlby Surgery – improving your service from Thursday 26th September 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Barlby Surgery.

Complete a short survey now

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

From Thursday 26th September 2019, the new number for Barlby Surgery will be 0207 062 6310. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 8962 5100) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for Barlby Surgery has now changed. The new number is 0207 062 6310, that’s 0207 062 6310. Please store this new number. Your call will not be diverted.”

If you have any queries or concerns and would like to write to us, please email us on wlccg.bs@nhs.net, thank you.

STOPNOW – Smoking Cessation Study with Imperial College London

Cassidy Medical Centre and Kings Road Medical Centre are partnering with Imperial College London Self-Care Academic Research Unit (SCARU) on a study called STOPNOW.

The main objective of the study is to evaluate the effectiveness of an online triage system for smoking cessation. The study will inform us if the online system is effective for patients, and can lead to faster access to smoking cessation support.

All data collected from the study will be anonymised, which means the data will be collected in such a way that no information can identify patients. Patient details will not be made available to the study evaluation team at Imperial College London. Only data collected from the triage system will be made available to the study team – this is simply responses to a set of questions.

If you wish to opt out of the data collection please contact us at:

Randolph Surgery Health & Wellness Open Day: After event report with pictures

Randolph Surgery hosted a successful Health & Wellness Open Day for all members of the public on Monday 23rd July 2019. See pictures from the event below.

The event was co-designed with our Patient Participation Group (PPG), who were instrumental in promoting the event around the local area. We extend a special thanks to our patient group for their support.

The open day was well attended, mixed with members of the general public, registered patients, local healthcare providers and surgery staff, as well as a local Healthwatch, our PPG representatives and Zahra Parvar from NHS Central London CCG.

Attendees had the opportunity to meet with the Practice Manager together and some of the admin and clinical staff. The event helped to raise awareness about a number of local healthcare service providers, all of which are accessible through the surgery for patients and residents of Westminster.

Patients were also notified of the Patient Participation Group at the practice- a practice/patient partnership group designed to help ensure that the practice meets the needs of all of its patients.

The event also provided a great platform for local healthcare services to engage with one another, promoting a holistic, integrated and community-based approach to healthcare.

The local services that attended included:

  • Carers Network: Providing support and advice to carers.
  • Age UK-Westminster: Promote the well-being of older people through providing advice and support.
  • Midaye Somali Development Network: Support health wellness and social needs of the local Somali community.
  • Jo’s Cervical Cancer Trust: Support for women affected by cervical cancer and promoting prevention.
  • Turning Point: Support with drug and alcohol issues, mental health concerns or learning disabilities.
  • Health Visitor Support: local health visitor supporting pre-school-age children health and preventing illness
  • One You Westminster: Supporting smoking cessation, health activities and lifestyle advice.
  • The Alcohol Service: Support for adults, families and carers affected by alcohol.
  • NHS Central London CCG: Zahra Parvar from the local clinical commissioning group discussing how services are commissioned and delivered.
  • Drug & Alcohol-Turning Point: Support for adults, families, carers, employers, community affected by drugs and alcohol.
  • Westminster Talking Therapies:  Free, Confidential NHS service which provides psychological treatment for depression and anxiety disorders.
  • Westminster CAMHS: Provides community mental health services to children, young people and their families.
  • One Westminster: Offer workshops for people with learning disabilities on topics including IT skills and preparing for employment.
  • Maggie’s West London: Provides emotional and social support to people with cancer and their family and friends.
  • Vineyard Pharmacy: Offers you a host of services such as Smoking Cessation Clinic, Alcohol Awareness and General Health Advice.

We were delighted to host this event, and extend special thanks to the PPG who helped co-design the event and the practice team who made this all possible.