Kings Road Medical Centre is part of Kensington and Chelsea South PCN What is a Primary Care Network (PCN)?
A primary care network consists of groups of general practices working together with a range of local providers, including across primary care, community services, social care and the voluntary sector, to offer more personalised, coordinated health and social care to their local populations. Networks would normally be based around natural local communities typically serving populations of at least 30,000 and not tending to exceed 50,000. They should be small enough to maintain the traditional strengths of general practice but at the same time large enough to provide resilience and support the development of integrated teams.
What are PCNs designed to do?
Primary care networks will provide proactive, coordinated care to their local populations, in different ways to match different people’s needs, with a strong focus on prevention and personalised care. This means supporting patients to make informed decisions about their own health and care and connecting them to a wide range of statutory and voluntary services to ensure they can access the care they need first time. Networks will also have a greater focus on population health and addressing health inequalities in their local area, using data and technology to inform the delivery of population scale care models. As an example, this will be supported by the introduction of a new Tackling Neighbourhood Inequalities Service Specification to be delivered by PCNs signed up to the Network Contract DES from 2021/22.
Primary care networks will also help ensure that the NHS designs support and services to get the best possible value out of their funding for their local communities.
What are the core characteristics of a PCN?
The core characteristics of a PCN are:
Practices working together and with other local health and care providers, around natural local communities that geographically make sense, to provide coordinated care through integrated teams
Typically a defined patient population of at least 30,000 and tend not to exceed 50,000
Providing care in different ways to match different people’s needs, including flexible access to advice and support for ‘healthier’ sections of the population, and joined up care for those with complex conditions
Focus on prevention and personalised care, supporting patients to make informed decisions about their care and look after their own health, by connecting them with the full range of statutory and voluntary services
Use of data and technology to assess population health needs and health inequalities; to inform, design and deliver practice and populations scale care models; support clinical decision making, and monitor performance and variation to inform continuous service improvement
Making best use of collective resources across practices and other local health and care providers to allow greater resilience, more sustainable workload and access to a larger range of professional groups.
Accessing Patient Services
Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:
- 100 clinical appointments per 1000 patients per week
- Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave)
- We offer an open reception and telephone service from 08:00 – 18:30 from Monday to Friday.
- Patients can make an online booking up to 4 weeks ahead
- Our receptionists are trained in care navigation and signposting and can provided advice about appropriate alternative services such as extended hours hubs
- We regularly review our systems to ensure there are enough appointments to meet patient needs every week
We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.
Alternatives to A&E
We know that finding the right place to go when you become ill or are injured can be confusing. We want to help you to select the right service for your illness or injury, and in doing so, you will not only be looking after your health but using NHS services appropriately.
We can all help to ease the pressure on our emergency services by only visiting A&E or calling 999 with the most serious, or life-threatening injuries or illnesses and only dial 999 if you think you need an emergency ambulance.
A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
- major trauma such as a road traffic accident
Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment.
What to do for less serious injuries or illnesses
Self-care is the best way to treat common illnesses and injuries, such as; coughs and colds, slight cuts and grazes, sprains and strains, sore throats, sinusitis, earache, constipation and headaches.
You can treat them at home with a range of medicines and a first aid kit bought from a pharmacy or supermarket.
You can prepare for many common illnesses and injuries by having a chat with your local pharmacist who can give you advice on what self-care medications to have at home.
With all self-care if your symptoms recur, or if you are no better after two days, call NHS 111 for advice or contact your GP.
If you require medical help but you’re not sure where to go, then please Talk before you Walk. You can call NHS 111 free, 24 hours a day, 365 days a year and, where appropriate, a clinical advisor will assess your symptoms, decide what medical help you need and advise where you need to go. This will ensure you get the right care from the right service in the timeliest way.
NHS 111 clinical advisors can arrange an appointment for you at an out of hours GP or extended hours hub if your condition means you need to see a health care professional within the next 12 hours. They can also give you self-care advice and information.
You should call NHS 111 if:
- You need medical help fast, but it is not a 999 emergency
- You think you need to go to accident and emergency or another NHS urgent care service
- You do not know who to call for medical help or you do not have a GP to call
- You require health information or reassurance about what to do next
For less urgent health needs, you should still contact your GP in the usual way.
Your local pharmacist is a healthcare professional who can give you clinical advice and treatment for common illnesses such as coughs, colds, aches and pains. They can also help you decide whether you need to contact other healthcare services..
You can talk to your pharmacist in confidence, even about the most personal symptoms without an appointment. Many pharmacies now have a consultation area where you can discuss health concerns in private.
Some of the services available from your local pharmacy include help for:
- Emergency contraception (morning after pill)
- Raised temperature/fever
- Coughs, colds, flu
- Ear infections and earache
- Urine infections and cystitis
- Skin infections/rashes/allergic reactions
- Emergency repeat prescription service
For details of your nearest local pharmacy, and opening hours, go to the Find Pharmacy Services pages on the NHS Choices website.
As your local GP surgery we provide a wide range of family health services that include advice on health concerns, how to prevent you becoming unwell, vaccinations, examinations and treatment, and prescriptions for medicines. We can also refer you to other health services.
GP Out of Hours Service
The out of hours GP service is a separate facility where a team of GPs and nurse practitioners provide services from 6:30pm to 8am weekdays, bank holidays and weekends. They offer help, advice and treatment if you have an urgent clinical need that cannot wait for your own GP practice to open.
If you need to see or speak to a GP when your surgery is closed, call NHS 111 and, where appropriate, a clinical advisor will assess you, give advice on when and where to go for treatment, or book you in to see an out of hours GP if needed.
Extended Hours Hubs
If you are registered with a local GP you can access evening, weekend and bank holiday GP and Nurse Appointments at West London’s extended hour’s Hubs.
Extended Hours Hubs are staffed by local and experienced GPs and Nurses and offer assessment and treatment for adults and children.
Appointments are available after your registered GP has closed to ensure that patients have access to a GP during week day evenings up to 9pm and weekends when most local practices are closed
To access the service
- Call your GP practice and ask for an extended access appointment
- Call NHS 111 and they can book you an appointment at one of the hubs
The Extended Access Hubs locations and opening hours are:
|Violet Melchett Clinic
30 Flood Walk
London SW3 5RR
|St Charles Centre for Health
London W10 6DZ
|Monday to Friday||6.30pm-9.00pm||6.30pm-9.00pm|
|Sunday & Bank Holidays||8.00am-2.00pm||2.00pm-8.00pm|