Kings Road: New telephone number, improved access

We’ve listened to feedback from patient experiences at Kings Road Medical Centre regarding access via telephone, and as such we have invested in a new telephony system that offers enhanced access by way of more lines into the practice.

From Friday 8th July 2016, you can call us on our new number 020 7352 9568.

Our existing number, 020 3006 9217 will still be available, but the new number offers more lines into the practice. This provides you with improved access as well as enhanced choice.

We encourage you to book online at a time and date that is convenient to you, with the clinician of your choice, and this in turn will help us to take more calls from patients who may have an urgent need.

Your Care. Your Choices.

To receive the care that you require swiftly, you can choose from using our Online Services, Self Care information and Telephone Consultations:

Telephone Consultations are available at our practice daily, and this allows our GPs to determine your needs quickly.

Telephone triage and consultations have improved access to care for our patients significantly, whilst continuing to deliver high standards and continuity of care.Our triage systems ensures that our patients are referred to the appropriate clinician for the appropriate level of care, within an appropriate period of time. Our GPs will determine if you require a face-to-face appointment following a telephone consultation, and this will be arranged on the same day.

We may ask for the reason that you need to see or speak to a GP when you call for an appointment. This system helps us to establish what treatment is best for you and the most appropriate clinician for you to see.

04/07/2016