Our Patient Participation Group is designed to:
- Develop a partnership with patients.
- Discover what a range of patients think about services and to establish their priorities.
- Provide a platform to test and modify ideas and plans.
Select the headers below to find out more.
What is a PPG?
Each PPG is unique: evolving to meet local needs. PPG works with the practice to:
- Offer patient perspective on services provided by the practice
- Contribute to the continuous improvement of services
- Foster improved communication between the practice and its patients
- Help patients to take more responsibility for their health
- Provide practical support and help to implement change
A PPG is not:
- A forum for complaints
- A doctor’s fan club
- A time-consuming activity for practice staff
PPG’s work by:
- Building a relationship between the practice and its patients
- Building a relationship between different patients
- Breaking down the barriers between the practice and patients and between patients
- Sharing information
A PPG should be:
- Self-organised and patient-led
- Confident in its ability to challenge the practice
- Able to have an open dialogue with the practice
Advantages for the patients:
- Patients learn how to become more responsible for their own health
- Patients will have a better understanding of the practice and its staff
- Patients will be consulted on arrangements in primary health care before decisions are made
- Patients will have a forum to suggest positive ideas for change and voice concerns
Advantages for the practice:
- The practice will be able to plan services jointly with patients
- Get closer to the community for whom they care
- Help patients with non-medical and social care issues
- Get help from patients to meet targets and objectives
- Have a forum to voice ideas and concerns
How do I join?
If you are interested in helping us to improve, simply complete the online PPG Joiner Form. We have included some more background information that may answer any other queries you may have.
Current Priority Areas
Our Patient Representation Group has suggested/agreed the following 3 priority areas for our practice:
- 1. Run more telephone clinics in addition to face to face clinics
- 2. Set up a feedback section on the practice website
- 3. More personalised care for patients
PPG Report 2014 / 2015
PPG Report and Action Plan 2014
Kings Road Medical Centre
Current Priority Areas
Our Patient Participation Group has suggested/agreed the following 3 priority areas for our practice:
- Run more telephone and walk-in clinics
- Create more awareness about all the new and innovative services the practice provides to patients
- Work on increasing the patient satisfaction level by improving communication between practice staff and patients
PPG Report 2014 / 2015
PPG Report and Action Plan 2013 / 2014
- Meeting Minutes from Monday 15th June 2015
- Meeting Minutes from Monday 27th April 2015
- Meeting Minutes from Wednesday 11th March 2015
- Meeting Minutes from Monday 12th January 2015
- Meeting Minutes from Monday 10th November 2014
- Meeting Minutes from Monday 6th October 2014
- Meeting Minutes from Monday 1st September 2014
- Meeting Minutes from Friday 18th July 2014
Patient Participation Group Newsletter
Cassidy Medical Centre
Earls Court Health & Wellbeing Centre
- PPG Meeting Minutes 18th March 2019
- PPG Meeting Minutes 5th November 2018
- PPG Meeting Minutes 20th September 2017
- PPG Meeting Minutes 10th May 2017
- PPG Meeting Minutes 1st February 2016
- PPG Meeting Minutes 23rd May 2016
Frequently Asked Questions
Q: Why are you asking people for their contact details
A: We want to talk to people about the surgery and how well we are doing to identify areas for improvement.
Q: Will my doctor see this information?
A: No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.
Q: Will the questions you ask me be medical or personal?
A: General questions about the practice, how we are providing services and what we can do to improve them.
Q: Who else will be able to access my contact details?
A: No one beyond the practice.
Q: How often will you contact me?
A: Not very often, 1-2 times a year
Q: What is a patient participation group?
A: It is a group of volunteer patients who are involved in shaping the services to patients.
Q: Do I have to take part in the group?
A: No, but if you change your mind, please let us know.
Q: What if I no longer wish to be on the contact list or I leave the surgery?
A: We will ask you to let us know if you do not wish to receive further messages.
Q: Who do I contact if I have further questions?
A: Practice Manager